Class Office Returns Information

Returns Policy 

If you are not completely satisfied with the item(s) you have received and would like to return or exchange an item or items, you must notify us within 7 days of receipt by telephone or email. The item(s) must be in a new resalable condition, must not have been used or tested and must be in the manufactures original packaging with no damage or packing seals broken. We are unable to accept goods for return if the original packaging has been split or opened. Class Office is not responsible for paying return shipment costs. Some items may be non-returnable or may incur a restocking fee. For large/bulky collections there will be an additional handling/restocking fee of 30% of the return order value (e.g large paper orders). Full details can be found below. 

In some instances, we may be able to accept returns for items within 28 days of receipt, however these items will incur an additional restocking fee. Please contact our customer service team for further details. 

Please note refunds are made exclusive of any delivery charges. 

Item(s) that are no longer required. 

If you would like to return goods that are no longer required, please call us on 01937 843 411 or email us using the 'Contact' page on our website with the reason for return, your original order number, the details of the product for return and the quantity. We will arrange for the goods to be collected from you directly at a cost of £6.95 (+Vat) by secure courier if one of our own transport vehicles cannot collect from you. For large/bulky collections there will be an additional handling/restocking fee of 30% of the return order value.  

Please note some items listed on our website are non-returnable, details of which are indicated on the product page with a ‘No Returns Icon Banner’ or under the Additional Product Details tab under "Returns Allowed - Yes/No". This will be because the item is a special order, a dated product (e.g., diary), shipped direct from the manufacture or for one of the reasons listed below. 

"Non-Returnable" icons:  

Food / Beverages / Hygiene 

Due to health and safety reasons, we are unable to accept returns on any food or drink items including biscuits, sweets, coffee and water and particular products for hygiene reasons like headphones and headsets etc. 

Perishables 

Returns can only be accepted on perishable items if you have received the goods in a faulty condition, and on sealed items (for example, printer cartridges, computer software or backup media), if they have not been unsealed. 

Special Order Items

Returns are not accepted on items shown as a ‘Special-OrderItem’ on the product page. These items are non-stock products and are ordered upon request directly from the supplier. 

Business Machines & Electricals 

Business Machines and Electrical goods cannot be returned once the item(s) box has been opened. Only goods which are faulty or damaged upon receipt can be returned once they have been opened. 

Security Safes / Key Safes & Cabinets 

Security Safes & Key Safes that are shipped direct from manufacture are non-returnable. These items will show the Return - Terms Apply icon on the product page. All security safes or key safes & cabinets which are no longer required and are shown as eligible for return will incur a 35% restocking fee. This fee will be deducted when your refund is processed. The item(s) must be in a new resalable condition, must not have been used or tested and must be in the manufactures original packaging with no damage or packing seals broken. We are unable to accept goods for return if the original packaging has been split or opened. 

Furniture & Chairs 

Any furniture items, including Chairs, Desking & Storage which are no longer required will incur a 35% restocking fee. This fee will be deducted when your refund is processed. The item(s) must be in a new resalable condition, must not have been used or tested and must be in the manufactures original packaging with no damage or packing seals broken. We are unable to accept furniture for return if the original packaging has been split or opened or where the item has been installed. 

Dated Products 

In addition to our standard terms detailed above, any dated products like diaries and planners that are no longer required cannot be returned. 

Damaged Items / Picking Errors / Shortages / Additional Items 

Damaged items, picking errors or shortages on an order must be reported to us within 24 hours of receipt of the delivery. We are unable to replace, exchange or provide a credit for any claims made after this period. You must also ensure that we are informed of any additional items supplied in error or in excess of your order. These items will be collected (at our cost) and must be returned as new, in a resalable condition in their original unmarked packaging. We reserve the right to charge you for any goods delivered in error, where you have not followed these conditions. 

Faulty Goods 

Terms and Conditions  

In the event that you have received an item that is faulty please contact us on 01937 843 411 or email us using the 'Contact' page on our website to arrange a return and replacement. If the goods were purchased within the last 14 days, you can request a refund or replacement. For goods outside 14 days, we will at our discretion either provide a repair, replacement, or refund. 

The delivery of goods are also governed by our Terms and Conditions which is incorporated into this Returns Policy by this reference.  To view our Terms and Conditions please contact us.